FAQ

HOW DO I CONTACT CUSTOMER SUPPORT?

Please send us an e-mail to support@recrestclo.com . Describe your request in as much detail as possible and include as much information as possible (order number, name, etc.)

If the workload is particularly high, there may be some waiting time before you receive a reply by e-mail. Also check your spam folder to see if the reply has arrived there.

WHAT MEANS OF PAYMENT CAN I USE?

• Kreditkarte
• Paypal
• Amazon Pay
• Apple Pay
• SOFORT Überweisung

WHAT DO I DO IF MY PRODUCT IS DAMAGED OR DEFECTIVE?

We want all our customers to receive high quality products. If you have ever received a defective item, we are sorry. Please email us with a photo and description of the defect to support@recrestclo.com . We will take care of your problem as soon as possible.

WHAT DO I DO IF I HAVE RECEIVED AN INCORRECT ARTICLE?

We are sorry if we made a mistake while packing your order and as a result you received an incorrect item. In this case, please send an email to support@recrestclo.com . Our customer service will take care of returning the wrong item and shipping the requested item.

CAN I RETURN OR EXCHANGE AN ITEM?

You can find all information about returns here.

DO I HAVE TO SEND MY PACKAGE INSURED?

Shipping does not have to be insured, but should be trackable in any case. Please make sure that your shipping provider provides you with a tracking link. In the event that a return shipment does not reach us, we will not be liable for any loss in delivery.

MY SIZE IS SOLD OUT. WHAT CAN I DO?

If the item you want is sold out, you have the option of using the button "notify me when the product is available again" to enter your email address. This way you can be put on the waiting list for this item. If the item is available again, you will receive an automatic notification by email.

How long does the shipping take?

You can find all info about shipping here.